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FAQs

Order Options

ALL SALES ARE FINAL

Please be sure to order your correct item or size. We are sorry for any inconvenience.

Cancel Order

Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item please email us and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request

and most importantly

  1. A photograph demonstrating the quality of the print or the damaged area of the item.

*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. 

 

SHIPPING

Track Your Order

You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).

Can't find your order number?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you. thehandymansstore@gmail.com

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us.

I need to update my shipping address of my order

You can try and change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

 

When will my order ship?

Product is made on demand. Please allow up to 10 business days before shipping.  Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay do to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.

Expedited shipping does not accelerate the production process.

How much does shipping cost?

Each product has different shipping costs based on weight.

What if the address was wrong?

If It hasn't been shipped yet email us and we will try to change your shipping address.